Shipping policy

Processing Times

Books (Print Editions):

  • Orders are processed within 5 business days
  • Single book orders ship via regular mail (no tracking)
  • Multi-book orders ship via tracked parcel service
  • You will receive a shipping confirmation email with tracking information for tracked shipments

Brins d'éternité Magazine:

  • Current issue orders are processed within 7 business days
  • Back issue orders are processed within 7 business days
  • Single issue orders ship via regular mail (no tracking)
  • Multiple issue orders ship via tracked parcel service
  • Subscription orders ship according to publication schedule (quarterly)

Digital Products:

  • Ebooks and digital magazines are delivered instantly via email through BookFunnel after purchase
  • Check your spam folder if you don't receive your download link within 15 minutes
  • PDF downloads never expire—access them anytime

Shipping Methods & Rates

Canada:

  • Regular Mail (1 item): 7-14 business days - $7.50 CAD (no tracking)
  • Flat Rate Tracked Shipping (2-3 items): 5-10 business days - $10.00 CAD
  • Standard Tracked Shipping (4+ items): 5-10 business days - $18.00 CAD
  • Expedited Tracked Shipping: 3-5 business days - $25.00 CAD
  • FREE Standard Tracked Shipping on orders $100+ CAD

United States:

  • Regular Mail (1 item): 10-21 business days - $7.50 USD (no tracking)
  • Flat Rate Tracked Shipping (2-3 items): 7-14 business days - $15.00 USD
  • Standard Tracked Shipping (4+ items): 7-14 business days - $25.00 USD
  • Expedited Tracked Shipping: 5-7 business days - $35.00 USD
  • FREE Standard Tracked Shipping on orders $125+ USD

International (UK, France, Australia, New Zealand)

  • Standard Tracked Shipping: 14-28 business days - $20.00-35.00 CAD
  • FREE Standard Tracked Shipping on orders $200+ CAD

Please Note:

Regular mail shipments do not include tracking numbers
For tracked shipping on single items, please contact us at support@flamearrowpublishing.com before ordering
Shipping times are estimates and may vary during peak seasons or due to customs processing
International orders may be subject to customs duties and taxes, which are the responsibility of the customer
We are not responsible for delays caused by customs or postal services

Order Tracking

For tracked shipments, you will receive:
  • Shipping confirmation email with tracking number
  • Carrier information (Canada Post or international carrier)
  • Estimated delivery date
Track your order anytime by visiting the carrier's website with your tracking number.

For regular mail shipments (single books/magazines):
  • You will receive a shipping confirmation email when your order is mailed
  • No tracking number is available for these shipments
Please allow the full estimated delivery time before contacting us
If your order hasn't arrived after the estimated timeframe, contact us at support@flamearrowpublishing.com

Shipping Restrictions

We currently ship to:
  • Canada (all provinces and territories)
  • United States (all 50 states)
  • United Kingdom
  • France
  • Australia
  • New Zealand
We do not currently ship to: PO boxes, military addresses (APO/FPO), or countries not listed above. If you're located elsewhere, please contact us at support@flamearrowpublishing.com to discuss options.